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PaymentOur prices do not include VAT at the standard rate (20%) which will be added at the checkout. We require the full amount to be paid in advance either online or by giving us your credit/debit card details over the phone. If you'd like to pay for your banner(s) by cheque/BACs, please email info@bigvaluebanners.co.uk or call us on 01939 291825. Sorry, but we cannot offer account facilities.
Express ServiceWe aim to dispatch orders within the following time scales: Banners & Self Adhesives - within 2 working days Rigid Signage, Correx, Banner Stands - within 5 working days. Should you require your order quicker than this, then please contact us. Where possible, we can allow your order to 'queue jump' and be dispatched quicker. However, we do charge a £25.00 surcharge for this service (per order). This 'express service' guarantees that your banner will be dispatched on a date agreed between you and BVB. This service in no way guarantees delivery on a particular date. BVB are in no way liable for late deliveries cause by couriers.
DeliveryWe will aim to dispatch your order within 2 working days from final artwork approval. We shall not be liable in any way for losses, damages or expenses (whether direct, indirect or consequential) suffered by you due to delay or any failure to deliver the order to the place and by the date stated by you. Any order damaged in transit must be reported immediately by signing the delivery note "Damaged on arrival" and returning it to us within 5 working days; any damaged goods must be retained by you for inspection. If the delivery note is signed without the comment “Damaged on arrival” we cannot be held responsible for damages in transit. You will need to inspect your order immediately on delivery and if there are shortages or any problems at all with the order, you need to notify us within 1 working day after date of delivery. Our £9.99 shipping charge covers most UK Mainland addresses. Some addresses in the Scotland, Northern Ireland and the Islands will incur surcharges. We will contact you to discuss this before making any further charges. Big Value Banners is in no way responsible for any delays in shipping including local delivery errors. We will make every effort to rectify the situation where feasible. Big Value Banners is not responsible for 3rd party shipping errors or damaged shipments.
Delivery of Rigid Signage/CorexGOODS RECEIVED FROM OUR COURIERS: Please take the time to examine the packaging for tears, punctures, corners damaged, etc. If any damage is visible or you are not 100% happy, insist on opening package to inspect consignment before signing. Goods received from couriers are signed for as received in good condition. Once the package has been signed for we are unable to claim for a damaged consignment.
Colour Setup and ProductionAll artwork or designs and images should be provided in CMYK format at either half size @ 300dpi or full size @ 150dpi. Big Value Banners is not responsible for any colour shift that occurs in conversions from RGB to CMYK colour mode, or for images printed as fuzzy, distorted or pixilated once a proof has been approved. All of our products are digitally printed through a colour process called 4 colour CMYK. This process is far different from conventional litho printing and the results can be noticeable, the process produces a far greater colour spectrum or gamut superior to conventional print allowing you to see more subtle tones and many more colours. Our large format printers are calibrated to profiles for digitally printed media suitable for this process and if you need a specific colour, we will ask you to send us the pantone codes. Our printers will print the closest possible match to these codes but not in anyway is there colour matching like with conventional litho printing. Colours will not always print as they appear on your computer screen. All computer monitors are calibrated differently so colours will often look different when printed. All responsibility lies with the clients for failure to understand this process and files should only be submitted by those people who have a firm understanding of this process and at no time are we responsible for incorrectly saved files (should you require additional information please call us on 01939 291 825) All banners will be eyeletted where BVB deem appropriate, unless you specify otherwise when placing your order.
Design ProofBy approving the design proof, you agree that spelling, content and layout are correct. Please make sure you have zoomed in 100% (or viewed at ‘actual size’) to check you are happy with the quality. We cannot make any changes once the order has been placed.
CancellationsBig Value Banners will be happy to help you cancel your order prior to printing, although cancellation charges may apply depending on the stage of the order. Big Value Banners reserves the right to cancel any order and will give full refunds as appropriate.
Minimum Order ChargesBig Value Banners reserves the right charge a minimum a width of 2 feet. This is because of the amount of material wastage incurred on very narrow prints. All orders are subject to minimum order charges as follows; PVC: £20.00 plus VAT & delivery Although our online calculator does not take these minimum order charges into account, we will contact anyone who places an order online that falls below these prices
CopyrightThe Customer shall indemnify BVB against any claims brought against the company alleging that any goods supplied by us infringes a patent, copyright or trade secret or other similar right of a third party.
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