Our prices do not include VAT at the standard rate (20%) which will be added at the checkout.
We require the full amount to be paid in advance either online or by giving us your credit/debit card details over the phone. If you’d like to pay for your banner(s) by cheque/BACs, please email firstname.lastname@example.org or call us on 01939 260377. Sorry, but we cannot offer account facilities.
We aim to dispatch orders within the following time scales:
Banners & Self Adhesives – within 2 working days
Double Sided Banners, Rigid Signage, Correx, Banner Stands – check before placing your order if you need these in a hurry. Depending on print schedules/stock these are dispatched within 2-4 working days
Flags – within 5 working days.
Should you require your order quicker than this, then please contact us. Where possible, we can allow your order to ‘queue jump’ and be dispatched quicker. However, we do charge a £25.00 surcharge for this service (per order). This ‘express service’ guarantees that your banner will be dispatched on a date agreed between you and BVB. This service in no way guarantees delivery on a particular date. BVB are in no way liable for late deliveries cause by couriers.
We will aim to dispatch your order within the time scale agreed during the proofing process. We shall not be liable in any way for losses, damages or expenses (whether direct, indirect or consequential) suffered by you due to delay or any failure to deliver the order to the place and by the date stated by you.
Any order damaged in transit must be reported immediately by signing the delivery note “Damaged on arrival” and returning it to us within 5 working days; any damaged goods must be retained by you for inspection. If the delivery note is signed without the comment “Damaged on arrival” we cannot be held responsible for damages in transit.
You will need to inspect your order immediately on delivery and if there are shortages or any problems at all with the order, you need to notify us within 24hrs after the time of delivery.
Our £12.50 shipping charge covers most UK Mainland addresses. Some addresses in the Scotland, Northern Ireland and the Islands will incur surcharges. We will contact you to discuss this before making any further charges.
Big Value Banners is in no way responsible for any delays in shipping including local delivery errors. We will make every effort to rectify the situation where feasible. Big Value Banners is not responsible for 3rd party shipping errors or damaged shipments.
Replacement for goods damaged in transit.
We are so sorry that your item hasn’t arrived in perfect condition.
Please contact us within 24 hours of receiving the delivery. We can then arrange for our courier to collect the damaged goods. Once we have received the damaged goods, we will then contact you with regards to sending you a replacement.
Banners are a temporary form of signage, and as such are not designed to be left up in all weathers. Strong winds will obviously damage your banner, so to prolong the life of your banner we would recommend taking it down in strong winds or any other form of extreme weather. In any event a banner is only designed to be temporary and not a permanent form of signage. No guarantees are given or implied as to how long a banner will last, as there are too many variables involved such as how the banner is fixed, whether it is flat against a wall, in a particularly windy location etc. Big Value Banners use high quality, strong materials to give your banner the best chance of surviving the elements.
Delivery of Rigid Signage/Correx
GOODS RECEIVED FROM OUR COURIERS: Please take the time to examine the packaging for tears, punctures, corners damaged, etc. If any damage is visible or you are not 100% happy, insist on opening package to inspect consignment before signing. Goods received from couriers are signed for as received in good condition. Once the package has been signed for we are unable to claim for a damaged consignment.
Colour Setup and Production
All artwork or designs and images should be provided in CMYK format at either half size @ 300dpi or full size @ 150dpi. Big Value Banners is not responsible for any colour shift that occurs in conversions from RGB to CMYK colour mode, or for images printed as fuzzy, distorted or pixilated once a proof has been approved.
All of our products are digitally printed through a colour process called 4 colour CMYK. This process is far different from conventional litho printing and the results can be noticeable, the process produces a far greater colour spectrum or gamut superior to conventional print allowing you to see more subtle tones and many more colours. Our large format printers are calibrated to profiles for digitally printed media suitable for this process and if you need a specific colour, we will ask you to send us the pantone codes. Our printers will print the closest possible match to these codes but not in anyway is there colour matching like with conventional litho printing. Colours will not always print as they appear on your computer screen. All computer monitors are calibrated differently so colours will often look different when printed. All responsibility lies with the clients for failure to understand this process and files should only be submitted by those people who have a firm understanding of this process and at no time are we responsible for incorrectly saved files (should you require additional information please call us on 01939 291 825)
All banners will be eyeletted where BVB deem appropriate, unless you specify otherwise when placing your order. We will always try to finish the banners to your measurements.
Whilst we make every effort to supply prints at the exact size ordered, certain processes involved in Production can sometimes make it very difficult to be precise. Final measurements may therefore vary slightly from those ordered.
By approving the design proof, you agree that spelling, content and layout are correct. Please make sure you have zoomed in 100% (or viewed at ‘actual size’) to check you are happy with the quality. We cannot make any changes once the order has been placed.
Big Value Banners will be happy to help you cancel your order prior to printing, although cancellation charges may apply depending on the stage of the order.
If artwork has been prepared by Big Value Banners, we reserve the right to charge £50 artwork set up fees for cancelled orders.
Big Value Banners reserves the right to cancel any order and will give full refunds as appropriate.
Minimum Order Charges
Big Value Banners reserves the right charge a minimum a width of 2 feet. This is because of the amount of material wastage incurred on very narrow prints.
All orders are subject to minimum order charges as follows;
PVC: £25 plus VAT & delivery
Corex: £25 plus VAT & delivery
5mm: £40 plus VAT & delivery
Double Sided: £50 plus VAT and delivery
Dibond: £75 plus VAT & delivery
Although our online calculator does not take these minimum order charges into account, we will contact anyone who places an order online that falls below these prices.
BVB Reserves the right to refuse any order which falls below our minimum order charges.
The Customer shall indemnify BVB against any claims brought against the company alleging that any goods supplied by us infringes a patent, copyright or trade secret or other similar right of a third party.
All orders shall be subject to Big Value Banners Terms and Conditions only; any terms specified by the client shall not become part of the contract and we shall not be bound by such terms or requests.
Personal Data We Collect
Big Value Banners Ltd collects data so that we may operate effectively and fulfil any products or service that you might request from us. All of the data provided is done so by you directly such as when you sign up for a account or request access via email.
We also receive website usage data from Google Analytics but this data is anonymous and is not tied to any particular individual.
The information that we collect includes name and address of the company on whose behalf you are operating as well as your name and contact telephone numbers and email (be them private or work-provided).
Payment data provided to us is not stored or processed by us, but by our third-party payment processors, SagePay, who specialise in the secure processing of credit/debit card transactions.
For account security reasons, we capture and store your web browser’s user agent and your IP address each time you log into this website. This also enables us to provide technical support for your particular operating system and web browser combination.
We do also receive some personal data for individuals that are not direct customers of Big Value Banners Ltd. This data is provided by our customers for the purpose of delivery and consists of a name, address and telephone number.
How To Access And Control Your Data
You have the right as an individual to find out what information we hold about you and to make corrections if necessary – you also have the right to ask us not to use the information supplied in a certain way.
The information that we hold on you can be viewed at https://www.bigvaluebanners.co.uk/my-account/ which can only be accessed once you are logged-in to our website. Within the general ‘Account’ section of our website, you can also view your order history with us as well as any of your customers details that you have added to our system for the purpose of quick ordering.
If you believe we have your data but do not have an account through which to access it, please contact us directly through our contact page (https://www.bigvaluebanners.co.uk/contact-us/) and we will be happy to provide you with any information that we hold for you.
How We Use Personal Data
The data that you provide enables us to allow you access to our website www.bigvaluebanners.co.uk as well as enabling you to request quotes or place orders with us. It also allows us to better serve you when it comes to requests that may require us to reference historical activity.
We are required to pass some provided information on to third-parties, but these are to couriers for the purpose of the delivery of ordered products and our ESP (Email Service Provider(s)) for the purpose of email delivery. In rare circumstances we may also use a third-party to provide a print service on behalf of a customer. In each case the only information passed on is a delivery name, address and contact number.
All of our customer information is also stored on a server and database operated by a third-party. However, they do not access the data, they only provide and maintain the service on which the data is stored.
We never pass on any data to third-parties other than those who are required for us to fulfill orders on your behalf.
We will only contact you with marketing communications if you have given us your expressed consent. This can be changed at any time via the ‘Account’ section of our website.